FAQ and troubleshooting

Yes. Open the link, change the Destination URL and save. Everyone who uses the link from then on goes to the new place, including printed QR codes. It doesn't use your monthly allowance. Change a link

No. That would break copies already shared. Create a new link with the back-half you want, and pause or archive the old one. Back-halves

An archived or deleted link may have used it. Back-halves are never reused, so old copies can't be taken over by someone else. Choose Archived in the status filter to check archived links.

No. Links keep working until you pause, archive or delete them, or set a stop time, even if you move to the Free plan.

Existing links and QR codes keep working and keep counting clicks. You can't create new ones until the allowance resets on the 1st of the month (UTC), or you upgrade. Monthly allowances

A threat-intelligence service lists the address as phishing or malware. Check it's the address you meant. If you think the listing is wrong, contact us. Safety checks

It was disabled after a report, or because a safety check found its destination listed as harmful. The person who created it was emailed the reason. If it's a mistake, contact us. If your link was disabled

No, deleting can't be undone. Create a new link to the same destination. Next time, archive links you might want again instead.

Yes. The code holds the short link, so it follows whatever the link points to. Pausing or deleting the link stops the code too. QR codes

The PDF (vector) or SVG. They stay sharp at any size. Download formats

The colours are too close together, or the foreground is lighter than the background. Phones struggle to scan those. Colours and margins

Chat apps, social networks and email security systems open links to make previews or check them. We count those as automated traffic, separately from people. People and automated traffic

We count visits to the short link; your website counts pages that finished loading for people who allowed tracking. Some difference is normal. Common questions

Yes, on the Business plan, with conversion tracking. Your website reports sign-ups and sales back to us. Conversion tracking

No. We don't use cookies on people following your links, don't store full IP addresses, and can't link visits across days. Privacy

Usually a few minutes after you add the DNS records, sometimes up to an hour. Custom domains

Use a subdomain that isn't used for anything else, such as go.yourcompany.com. Most DNS providers don't allow the record we need on a root domain, and your website lives there. Before you start

No. HTTPS certificates are issued and renewed automatically. HTTPS

Check junk and spam, and wait a few minutes. If it still hasn't arrived, contact us. If something goes wrong

Email to your address bounced, or one of our emails was marked as spam. Fix the mailbox if needed, then contact us to turn email back on. Emails from us

On the Business plan, open Team and invite them by email. Invite someone

Use one of your recovery codes instead of the 6-digit code. If you don't have them, contact us. If you can't sign in

Only the organisation's owner. Change plan

Business. API quick start

The key is missing, mistyped, revoked or expired. Send it as Authorization: Bearer bgl_…. Authentication

Check the workspace ID in Settings. A key only works for the workspace it was created in. Base URL and workspace ID

The key doesn't have the scope the endpoint needs, or its creator's role doesn't allow it. Each endpoint lists both. Scopes

Send an Idempotency-Key header and retry with the same key. Safe retries